Refund Policy

At Veristzon Global, we are committed to delivering high-quality services across research, writing, investigation, and procurement. Our refund policy is designed to be fair, transparent, and aligned with industry best practices.

1. General Refund Eligibility

Refunds may be considered under the following conditions:

• The service paid for was not delivered due to a verified fault from our team.
• A written cancellation request is submitted within 24 hours of payment, before work has commenced.
• The delivered service substantially deviates from the agreed specifications and no revision has been accepted.

2. Non-Refundable Services

Refunds will not be issued for:

• Services already initiated or completed.
• Digital products, including eBooks, templates, or AI tools, once downloaded or accessed.
• Investigation reports or custom research already compiled or dispatched.
• Procurement services once third-party orders have been placed on your behalf.

3. Request Procedure

To request a refund:

• Email support@veristzonglobal.com with the subject “Refund Request – [Your Name/Service Type]”.
• Include your payment proof, date of transaction, service details, and reason for the request.
• Allow up to 5–7 business days for review and feedback.

4. Resolution Options

In lieu of a refund, Veristzon Global may offer:

• Free revisions to address concerns.
• Service credit for future use.
• Partial refund, where applicable.

5. Policy Updates

This refund policy is subject to revision without prior notice. Latest updates will always be published on this page.